FAQ
General
I have recently purchased Cubase and now there is sale on. Can I get a refund?
We are sorry, but our Cubase sales offers are only available from March 26, 2024 to April 28, 2024. We cannot refund your previous purchase or upgrade you for free.
Are education versions included in the sale?
Yes, education versions of Cubase are included in this sales promotion.
Can I also purchase Cubase with the discount at my local retailer?
Yes, the Cubase sales promotion discount is also available at participating retailers.
Where can I get help regarding online shop related questions?
If you have any questions regarding your order, a payment, invoice or delivery, please find the answer or direct support contact here.
Additional partner products
How do I get the additional partner products?
Update to or purchase Cubase 13 and redeem the Download Access Code in the Steinberg Download Assistant.
Go to the Vouchers section in your MySteinberg account
Click on the link to the partner website next to the plug-in that you want to get.
Use the activation code or coupon code at the partner website.
Please notice that it may take up to 24 hours after purchase before the codes are displayed in your MySteinberg account.
I have already updated to Cubase 13 some time ago? Can I also get the additional plug-ins?
Yes, absolutely. Please visit your MySteinberg account and you will find the code and the link in the Vouchers section.
Will the activation codes and coupons expire?
Yes, the activation and coupon codes for the VST Partner products will only be valid during the period of the Cubase sale. Please make sure you redeem the free partner products by April 28, 2024.
Why can't I see the partner products in my Vouchers section?
There may be several reasons why you can't see any partner products in your Vouchers section.
Please make sure that you have a Cubase 13 license activated in your account. That is the basic requirement to get access to the partner products.
If you have just updated from an eLicenser version of Cubase (Cubase 11 or earlier) to Cubase 13, please make sure that the activation process was completed. You can find more information here: Verification pending
If you have successfully registered your Cubase 13 license and you still can't see the partner products in the Vouchers section, please be patient. It may take up to 24 hours until your account data is updated.
I have multiple Cubase 13 licenses in my account. Will I receive multiple licenses for each partner product as well?
No, you will only be granted one license of each partner product that your license is eligible for per account. Even if you have five Cubase Pro 13 licenses in your account, we are only allowed to provide one license of each partner product.
Are the additional partner products also available for Cubase LE 13 or Cubase AI 13?
No, Cubase LE and Cubase AI are not included in this promotion.
Are the additional partner products also available for the education version of Cubase 13?
Yes, if you have registered an education version of Cubase 13 (Pro/Artist/Elements) you will be eligible for the additional partner products.
I have a Cubase rent-to-own plan at Splice. Am I also eligible for the partner products?
You will be only eligible for the additional partner products if your rent-to-own plan is fully paid off.
Crossgrade now for 30% off
I have a different DAW to Cubase. Can I crossgrade?
Cubase Pro is available as a crossgrade version at a discounted price. To acquire such a version, you must own a software product that is eligible for the corresponding crossgrade.
You are eligible for the crossgrade if you own any of these non-Steinberg products:
Ability Pro
Ableton Live 8 or higher (Standard and Suite / excl. Intro)
Apple Logic 9 or higher
Avid Pro Tools 9 or higher incl. subscriptions (Pro Tools and Pro Tools HD / excl. First
Bitwig Studio 1 or higher (excl. Bitwig 16-Track)
Cakewalk Sonar X2 or higher (Platinum and Professional / excl. Artist / Cakewalk by Bandlab is excluded)
Cockos Reaper (Commercial license only / excl. discounted license)
Imageline FL Studio 11 or higher (Signature and Producer / excl. Fruity)
Magix Samplitude Pro X 1 or higher (excl. Music Studio)
Magix Sequoia 9 or higher
MOTU Digital Performer 7 or higher
Presonus Studio One (Professional / excl. Prime and Artist)
Propellerhead Reason 6 or higher
How to obtain a crossgrade product:
For the purchase of crossgrade products, you will need to provide proof of eligibility. The proof must be submitted as a file and uploaded to the appropriate place in the Steinberg Online Shop.
We only accept proofs that are legible, uploaded and meet one of the following requirements:
A copy of your purchase receipt for the original license or the most recent update/upgrade
A screenshot of your product registration
A photo of your package (either CD/DVD or printed manual), with the unique serial number included in the photo.